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Lirroy Integrations

Channels and support connected with context.

We connect conversations, history, automation, and human support in one traceable journey across channels.

What usually breaks support.

The customer does not care which tool holds the answer. They care that the next person has context.

  • Conversations are split across WhatsApp, email, chat, and social channels.

  • The team repeats questions because history is not visible.

  • Sensitive cases are escalated without summary or ownership.

  • Support metrics are rebuilt manually after the fact.

Flows that keep conversations moving.

We connect the channel, the context, the answer, and the human handoff so support does not depend on memory.

Unified conversation intake

Messages from multiple channels enter one operating flow with source and customer context.

Less channel chaos from the first contact.

Context before answering

The agent reads history, documents, and customer data before preparing a response.

More accurate answers with less back-and-forth.

Human handoff

Sensitive cases reach the right person with summary, source, and suggested next step.

Faster escalation without losing the thread.

Support signals

Reasons, response times, and open cases become metrics the team can act on.

Better decisions without manual reporting.

Tools

Channels matter when they share context.

We connect the tools your customers already use with the systems your team needs to operate.

  • WhatsApp High-intent conversations and service requests.
  • Instagram Social inquiries with commercial or support intent.
  • Facebook Messages and campaign-driven support.
  • Gmail Email conversations connected to customer history.
  • Slack Internal alerts and team coordination.
  • Twilio Messaging and telephony infrastructure.
  • Support desks and CRMs We connect Zendesk, HubSpot, Intercom, or the tool you already use.

What remains working.

A support flow that can be operated, audited, and improved after launch.

  • Connected channels and routing rules

  • Conversation summaries and context retrieval

  • Human handoff criteria

  • Support metrics and alerts

  • Permission and approval rules

  • Operating documentation

Frequently asked questions.

Can WhatsApp be connected to a CRM or support desk?

Yes. We define the channel setup, customer identity, routing rules, and what data should be written back to the CRM or support tool.

Can an agent answer customers directly?

Yes, but with limits. We decide which cases can be automated and which ones need human review before sending.

What happens if the customer changes channel?

The goal is to preserve context. We connect identity, history, and summaries so the team does not restart the conversation from zero.

Next step

Let’s detect the first support flow worth connecting.

In one call we review channels, tools, context, and handoff to decide where automation can help without losing control.

Book a free call

or email us at hola@lirroy.com